Accessibility Statement
Our commitment
Our agents range from their twenties to their seventies and work mostly from phones. A portal that only works for confident computer users is not doing its job. We are working toward Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.
Where we stand today, honestly
We are not there yet, and we would rather tell you than let you find out. A review on 27 August 2026 identified these issues, and they are being fixed:
- Some text is smaller than it should be, and some is set in all capitals, which is harder to read.
- Some buttons are smaller than the recommended minimum touch size.
- On small phone screens some menu items can scroll out of view.
- Some form labels are not properly connected to their fields, which affects screen readers.
- Some buttons are switched off without an on-screen explanation of why.
We publish this list rather than claim a conformance we have not earned. It will be updated as items are fixed.
What already works
The portal works with browser zoom and system text-size settings · it works with a keyboard alone in most places · it does not rely on color alone to carry meaning · it does not use flashing or auto-playing content.
If something blocks you
Tell us and we will help you directly while we fix it — you should never be stuck waiting on a release.
Write to support@msfpartners.llc. Please tell us the page, what you were trying to do, and what device you were using. We aim to reply within 2 business days.
If you need information from the portal in another format, or need help completing something in it, ask and we will provide it another way.
How we review
Reviewed at least quarterly and after significant changes, at phone and desktop sizes, against the audience above.
Contact
support@msfpartners.llc
MainStreet Financial Partners · 200 King St., Gary, IN 46406